Shipping and Postage
FREIGHT, POSTAGE & SHIPPING INFORMATION
Q) Where are you located?
A) MRC Performance is located in Bayswater VIC. Bayswater is a large comercial and industrial area in the eastern suburbs of Melbourne allowing for prompt delivery to most parts of Australia.
Q) When will my order be shipped?
A) Items will be dispatched within two business days. If there are any delays we will contact you as soon as possible.
Q) Do you ship on public holidays?
A) No, MRC Performance believes in creating a great place to work and this includes giving our employees public holidays off.
Q) Is pickup available from MRC Performance in Bayswater?
A) Yes, We offer free in-store pickup, but one business day needs to be allowed for us to get your order processed and ready for pick up. If you are in a hurry you can call us to see if we can speed this up depending on current work load.
Q) Do you hold your own stock and ship orders from your own warehouse?
A) Yes we have a warehouse in Bayswater VIC where we hold as much stock as possible, Some less popular items we keep in low volumes but this is to give you the biggest range to choose from.
Q) How much does freight cost?
A) For all orders, standard freight is FREE within Australia. Unlike many of our competitors, we do not have "bulky item" clauses to catch people out!
Express Post is also available on some orders. If this is available, the additional cost will be shown on the "Cart" page. Express Post is not available on all orders, the availability of this service may depend on the size and weight of items or on your location.
Q) Which company will my parcel be sent with?
A) We use a mix of delivery options depending on the item and buyer location. This allows us to keep a balance between keeping our prices low, including offering free freight options, and delivering parcels in a reasonable time. The majority of our freight goes with either Couriers Please or Fastway Couriers. Less often, orders may be sent with any of the major freight companies.
Q) How long will it take my parcel to arrive?
A) Delivery times depend on where you live and the shipping method you select. Generally, standard orders will arrive in between 2 to 5 business days after dispatch, while Express orders will generally arrive in 1 to 3 business days after dispatch.
Q) If I select Express Post will my order arrive overnight?
A) Many times the answer is yes, particularly for clients located in Melbourne or Sydney, and often to other places as well. However, Australia Post does not guarantee next day delivery for parcels sent on business accounts such as ours. Additionall, Generally, though, an Express Post parcel should arrive quicker than it would otherwise have taken.
Q) Will my order have tracking?
A) In most cases yes, with some minor exceptions. Following dispatch you will receive an email with your invoice, and this will in most cases also include tracking information.
Q) What does Authority to Leave mean?
A) Authority to Leave means your package will not require a signature upon delivery. For many people this is a good option if they are unlikely to be at home eat the time of delivery and believe they live in a safe neighborhood, have a house with a front door hidden from the road, etc.
You can provide Authority to Leave via noting this in the order notes when you check out. Additionally, in some cases, Australia Post or a courier may offer you the option to provide an Authority to Leave, such as via a phone-based system. It is very important to note that if you provide an Authority to Leave, this is 100% AT YOUR OWN RISK. If you have given this authority, then MRC Performance will not be held responsible for any parcels after the point at which the postal worker or courier marks it as left.
Q) Do you ship internationally
A) Yes. We ship all over the world.