Returns & Refunds
WHAT CAN BE RETURNED?
All products purchased on our website can be returned under our 30 day return policy, except if they have been opened or used in any way.
All products (including consumables) can be returned once confirmed by us as faulty or not as described.
All items must be returned in the same condition as sent. If an item is damaged by installing it incorrectly or in any similar manner it can't be returned.
REFUNDS / EXCHANGES for returns?
For both change of mind returns and returns of faulty items, we will either refund or replace the item, whichever you prefer. Your item will need to be returned and checked by our staff prior to this being processed.
If you prefer a replacement and we don't have an exact replacement available, we may offer you the option of a similar alternative if available. Otherwise, a refund will be the best available option.
For standard items, the entire amount paid including the original outgoing freight will be refunded, provided all other requirements are met by the customer (eg return in original packaging).
Change of mind returns MUST be returned in their full, undamaged original packaging.
If you have discarded or damaged the packaging please let us know prior to return, so that we can advise you if the item can still be returned or not, and if a full or only partial refund will be available.
Faulty items can be returned without packaging, however, in this case, may at our discretion be available for exchange only. Please contact us for more details.
Please take care to correctly pack the item for freight/postage. For example, if we send the item wrapped in cardboard, please do the same upon return, to avoid damage to the item during return freight.
WHEN do items need to be returned by?
All returns must be within 30 days, for both faulty, item not as described, and change of mind returns.
Outside of this 30 day period, we will assist you under the terms of the manufacturer’s warranty, which will vary from product to product. Please contact us for details.
HOW do I start a return?
Please contact us BEFORE returning any items - do NOT post back items without contacting us first. This can be via email to firstname.lastname@example.org or phone call during business hours (9am-5pm, Monday to Friday, Australian EST) on 03 97617144 We will provide you instructions on how to return your item.
WHERE do items need to be returned to?
Returns must be sent to:
36 Industry Place
Please include your full name, address, email address and phone number with the package.
Failure to do so will result in delays in processing your return. Please use a freight/postage method that provides tracking and retain the tracking number.
FREIGHT costs for returns?
If we determine that an item is faulty or not as described, we will pay the return freight cost, but only if you contact us prior to sending the item back.
For all change of mind returns, return postage/freight is at your expense.